Return & Refund Policy

Events are services, not products in a box — so "returns" work a little differently here. This page sets out, in plain language, when money comes back to you, how much, and how fast. It should be read together with our Terms & Conditions.

When you cancel

Refunds follow the cancellation windows in your contract:

• More than 30 days before the event — we refund half your deposit. The retained half covers design work, vendor holds and the dates we turned away.
• 14 to 30 days before — the deposit is fully retained; any balance already paid beyond the deposit is refunded.
• Under 14 days — payments are non-refundable, because fabrication is complete and crew and vendors are committed. Where a vendor voluntarily releases a fee, we pass that saving back to you.

Rescheduling is almost always kinder to your wallet than cancelling — one free date change is available up to 14 days out, and your payments carry forward in full.

When we cancel or fall short

• If Partywise cancels your booking for any reason other than your breach of contract, you receive a 100% refund of everything paid, within 7 working days.
• If a contracted deliverable is missing or materially different on the day — the wrong backdrop, an absent entertainer — flag it to your coordinator immediately. Verified shortfalls are refunded at the itemised line value within 14 days, or more where the shortfall genuinely undermined the event.
• If a force majeure event makes the celebration impossible, we reschedule without penalty; if no workable date exists within 12 months, we refund all payments minus documented third-party costs already irrecoverably spent.

Rented and purchased items

Rental props are collected by our crew after the event — nothing for you to return. Purchased items made to order (custom signage, printed backdrops, party favours) are yours to keep and are not returnable, except where faulty, in which case we remake or refund the item within 14 days of your report.

How refunds are paid

Refunds go back by the method you paid: bank transfer and FPX refunds reach Malaysian accounts within 7 working days of approval; card refunds depend on your issuing bank and typically appear within 14 working days. We refund in Ringgit Malaysia only and will always confirm the amount in writing before processing.

Asking for a refund

Email [email protected] with your booking reference and the reason. We acknowledge within 2 working days, decide within 7, and explain any decision that isn't a straightforward yes. If you believe we've decided wrongly, you may escalate to the Tribunal for Consumer Claims Malaysia; we'd rather you didn't need to, and we work hard to make sure you don't.

Contact

Partywise Celebrations Sdn. Bhd. (202401186543 / 1573302-D)
18-2, Jalan Solaris 4, Solaris Mont Kiara, 50480 Kuala Lumpur, Malaysia
[email protected] · +60 3-2716 4482